Terms of Service

TLDR (Too Long; Didn't Read)

• Who We Are: Gimlet Labs, Inc. provides a platform to build and deploy AI models on various hardware devices.
• Your Account: You need to be 18 or older. Keep your account info accurate and secure.
• Using Our Services: We offer free, paid, and enterprise plans. Don't misuse our services.
• Privacy: We protect your data and comply with GDPR. Check our Privacy Policy for details.
• Support and Availability: We offer support via email, in-app, and our community forums. There might be occasional maintenance.
• Termination: You can cancel anytime by emailing support@gimletlab.ai. We can terminate your account if you violate our terms.
• Liability: We provide services "as is" without warranties. Our liability is limited as allowed by law.
• Disputes: Governed by California law and resolved by arbitration in San Francisco.
• Community Guidelines: Respect others, no harassment, follow channel-specific rules, and report violations.
• Acceptable Use: Follow our Acceptable Use Policy.

Terms of Service

From everyone at Gimlet Labs, Inc., thank you for using our products! We build them to help you do your best work. Because we don’t know every one of our customers personally, we have to put in place some Terms of Service to help keep things running smoothly.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Gimlet Labs, Inc.

When we say “Services”, we mean our websites, including gimletlabs.ai, and any product created and maintained by Gimlet Labs, Inc. That includes our AI model building and deployment platform, whether delivered within a web browser, desktop application, mobile application, or another format.

When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.

We may update these Terms of Service ("Terms") in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account. That’s a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about who we are (opens in a new tab), and keeping an open door to your feedback.

Account Terms

1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users set up two-factor authentication for added security. In some of our Services, we may require it.
2. You may not use the Services for any purpose outlined in our Acceptable Use Policy, and you may not permit any of your users to do so, either.
3. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, Refunds, and Plan Changes

1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
2. For paid Services that offer a free trial, we explain the length of the trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible until you make payment. If your account has been frozen for a while, we will queue it up for auto-cancellation.
3. If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of the upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.

Cancellation and Termination

1. You are solely responsible for properly canceling your account. To cancel your account, you must email support@gimletlabs.ai. An email or phone request to cancel your account is considered cancellation. If you need help canceling your account, you can always contact our Support team.
2. All of your content will be inaccessible from the Services immediately upon account cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted. If you want to export any data before your account is canceled, we provide instructions on our website.
3. If you cancel the Service before the end of your current paid-up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.
4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the hundreds of thousands of accounts on our Services, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our Acceptable Use Policy.
5. Verbal, physical, written, or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

1. We make a promise to our customers to support our Services as long as they are in use. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
2. Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Uptime, Security, and Privacy

1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for most of our Services but do take uptime of our applications seriously. Visit our status page to see the status of our Services.
2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted. Please refer to our Security Overview for full details and our Security Response page for how to report a security incident or threat.
4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Gimlet Labs may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:

• To help you with support requests you make.
• On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.
• To safeguard Gimlet Labs. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.
• To the extent required by applicable law. As a US company with all data infrastructure located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches Gimlet Labs for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If Gimlet Labs is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.

5. We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. You can see a list of all subprocessors who handle personal data for our Services in our Privacy Policy.
6. Under the California Consumer Privacy Act (“CCPA”), Gimlet Labs is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, the Privacy Policy, and other policies. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use Gimlet Labs' Services in a way that violates the regulations.
7. These Terms incorporate the Gimlet Labs Data Processing Addendum (“DPA”) when the EU General Data Protection Regulation (“GDPR”) or United Kingdom General Data Protection Regulation (“UK GDPR”) applies to your use of Gimlet Labs Services to process Customer Data as defined in the DPA. The DPA linked above supersedes any previously agreed data processing addendum between you and Gimlet Labs Inc. relating to your use of the Gimlet Labs Services.

Deployment of AI Models and Telemetry

1. Edge Deployment: Our Services allow you to deploy AI models on edge devices. This includes devices that are not continuously connected to the internet.
2. Telemetry: As part of our telemetry services, we may sample video from these edge devices. These video samples are used to monitor and improve the performance of the AI models and services.
3. Data Storage: Video samples and other telemetry data are stored on our systems in the United States. For enterprise plans, data storage locations can be agreed upon separately.

Use of Cookies

Our websites use cookies and similar technologies to enhance your experience, analyze usage, and provide our services. By using our websites, you consent to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings.

Copyright and Content Ownership

1. All content posted on the Services must comply with U.S. copyright law. We provide details on how to file a copyright infringement claim.
2. You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.
3. We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
4. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logos or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.
5. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

Services Adaptations and API Terms

We offer Application Program Interfaces (“APIs”) for some of our Services. Any use of the API, including through a third-party product that accesses the Services, is bound by these Terms plus the following specific terms:

1. You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.
2. Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account’s access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account’s access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice.

Some third-party providers have created integrations between our Services and theirs. We are not liable or accountable for any of these third-party integrations.

Community Guidelines

1. Respect Others
   Treat all members of the community with respect. Harassment, discrimination, or abusive behavior will not be tolerated.

2. No Harassment
   Do not engage in or promote harassment, bullying, or hateful conduct.

3. Follow Channel-Specific Rules
   Each channel on our Slack/Discord may have its own specific rules. Make sure to read and follow them.

4. Report Violations
   If you see something that violates these guidelines, report it to the community moderators or through the appropriate reporting channels.

Acceptable Use Policy

You agree not to misuse the Gimlet Labs, Inc. services ("Services") or help anyone else to do so. Misuse of the Services includes, but is not limited to, the following activities:

1. Illegal Activities
   Do not use the Services to engage in illegal activities or promote dangerous and illegal activities.

2. Harmful Content
   Do not distribute content that is harmful to others, including but not limited to, malware, viruses, or any other harmful code.

3. Harassment
   Do not harass or bully others. Harassment includes, but is not limited to, sending harmful or unwanted communications, threats, or inciting violence.

4. Spam
   Do not distribute spam, unsolicited or bulk electronic communications, or any other communications not allowed by applicable law.

5. Intellectual Property
   Do not infringe upon the intellectual property rights of others. This includes, but is not limited to, the unauthorized sharing of copyrighted material or trade secrets.

6. Privacy
   Do not violate the privacy of others. This includes, but is not limited to, the collection or distribution of personal data without consent.

7. Network Abuse
   Do not interfere with or disrupt the Services, networks, or servers connected to the Services.

8. Geographic Restrictions
   Do not use the Services in regions or countries where the use of the Services is prohibited by law or where Gimlet Labs has decided not to provide services.

For the full Acceptable Use Policy, please visit Acceptable Use Policy.

Liability

We mention liability throughout these Terms but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In other words: choosing to use our Services means you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our best to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent. If you choose to use our Services, thank you for betting on us.

If you have a question about any of these Terms, please contact our Legal team.

Service Level Agreement (SLA)

For our paid plans, we offer a 99% uptime guarantee. If the Services are unavailable for reasons other than scheduled maintenance, you may be entitled to a credit on your account. The following table outlines our response times and escalation policies:

Priority Codes and Descriptions

Escalation Procedures

If you have a question about any of these Terms or the SLA, please contact our Legal team.